DISTANCE SALES AGREEMENT

ARTICLE 1 – SUBJECT:

The subject of this agreement is the sale and delivery of the product, the characteristics and sales price of which are specified below, by the Seller to the customer through the website, in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on the Implementation Principles and Procedures of Distance Contracts. This agreement covers the rights and obligations of the parties in accordance with the mentioned regulations.

ARTICLE 2 – SELLER INFORMATION:

Company Name: Şeteks Tekstil San. Tic. Ltd. Şti.

Address: Ihlamur Cad. No14 NOSAB / BURSA

Phone: 0224 411 08 44

Fax: 0224 411 08 43

Email: [email protected]

ARTICLE 3 – CUSTOMER INFORMATION:

Name/Surname/Title: [Customer Name]

Address: [Customer Address]

Phone: [Customer Phone]

Fax: [Customer Fax]

Email: [Customer Email]

ARTICLE 4 – PRODUCT INFORMATION OF THE AGREEMENT:

The type, quantity, brand/model, color, unit price, payment method, and other relevant details of the goods/service subject to this agreement are as follows:

Type of Goods/Product/Service:

Brand/Model:

Color:

Quantity:

Sales Price (VAT included):

Shipping Fee:

Payment Method:

Recipient for Delivery:

Delivery Address:

Invoice Recipient/Company:

Invoice Address:

Invoice Phone:

Tax Office:

ARTICLE 5 – GENERAL PROVISIONS:

5.1 – Customer Statement:

The customer declares that they have read and are informed about the essential qualities of the product subject to the contract, its sales price, payment method, and all preliminary information about the delivery, as specified in Article 4 below, and provided the necessary confirmation in the electronic environment.

a) The seller's title and contact information along with current identifying information,

b) Appropriate tools/methods for correcting incorrectly entered information and the stages of the sales process during the purchase of products from the website,

c) Applicable privacy, data usage-processing, and electronic communication rules for customer information implemented by the seller, permissions granted by the customer to the seller in these matters, the customer's legal rights, the seller's rights, and the procedures for exercising the rights of the parties,

d) Shipping restrictions envisaged by the seller for the products,

e) Accepted payment methods-tools by the seller for the contract products, the basic features-qualities of the products, including the total price (including relevant expenses) that the customer will pay to the seller,

f) Information about shipping-delivery-cargo expenses and procedures for the delivery of the products to the customer,

g) Other payment/collection and delivery information related to the products and information about the performance of the contract, responsibilities of the parties in these matters.

h) Products for which the customer does not have the right of withdrawal and other goods-services,

i) Conditions, period, and procedure for exercising the customer's right of withdrawal, and if the right is not exercised within the specified period, the customer will lose the right of withdrawal,

j) In cases where the right of withdrawal is applicable to the products, the customer's request for withdrawal may not be accepted if the product has deteriorated or undergone a change due to the customer's use contrary to the usage instructions, normal operation, or technical specifications within the withdrawal period, and in any case, the customer is responsible towards the seller. In cases accepted by the seller, the seller may offset an amount deemed appropriate according to the defect or change against the refund to the customer,

k) How the customer can return the products to the seller in cases where the right of withdrawal exists, and all relevant financial aspects of the return methods, expenses, and the refund of the product price, and any discounts and offsets that can be made for earned/used reward points by the customer during the return,

l) Details of the conditions (special terms) for benefiting from various opportunities that may be applied periodically on the website,

m) All other sales conditions specified in this contract according to its nature, and since this contract is established by the customer's approval on the WEBSITE and then sent to the customer via email, the customer can store it for the desired period and access it from there. The seller can also keep it at its disposal for three years.

n) Communication information where the customer can convey their complaints to the seller in case of disputes and legal applications, and the customer's right to apply to district/consumer arbitration committees and consumer courts in accordance with the relevant provisions of Law No. 6502.

5.2 – Delivery Terms:

The product subject to the contract will be delivered to the customer or the person/organization at the address indicated by the customer within the specified period in the preliminary information, depending on the distance of the customer's place of residence, provided that it does not exceed the legal 30-day period.

5.3 – Delivery to Another Person/Organization:

If the product subject to the contract will be delivered to another person/organization than the customer, the seller cannot be held responsible for the refusal of the recipient person/organization to accept the delivery.

5.4 – Seller's Responsibility for Product:

The seller is responsible for delivering the product subject to the contract in good condition, complete, and in accordance with the specified qualities in the order.

5.5 – Conditions for Delivery:

It is a condition for the delivery of the product subject to the contract that a signed copy of this contract has been delivered to the customer, and the payment has been made by the customer in the payment method preferred by the customer. If, for any reason, the product price is not paid or canceled in the bank records, the seller is considered relieved of the obligation to deliver the product.

5.6 – Unauthorized Use of Credit Card:

If, after the delivery of the product, the customer's credit card is used unauthorized or unlawfully by unauthorized persons not caused by the seller's fault, and if the relevant bank or financial institution does not pay the product price to the seller, the customer is obliged to return the product to the seller within 3 days, provided that it has been delivered to the customer. In this case, the shipping costs are borne by the seller.

5.7 – Extraordinary Circumstances:

If the seller cannot deliver the product subject to the contract within the specified period due to force majeure or extraordinary situations such as adverse weather conditions preventing transportation, the suspension of transportation, the seller is obliged to inform the customer about the situation. In this case, the customer can use one of their rights to cancel the order, replace the contract product with a similar one if available, and/or postpone the delivery period until the obstructive situation is resolved. If the customer cancels the order, the amount paid in cash is refunded to them within 10 days. In payments made by the customer with a credit card, the product amount is refunded to the relevant bank within 7 (seven) days after the customer cancels the order. The customer acknowledges, declares, and undertakes that the process of reflecting the refunded amount to the customer's accounts after the refund to the credit card by the seller may take an average of 2 (two) to 3 (three) weeks and that the complete process is entirely related to the bank transaction process. Therefore, the customer accepts that the seller cannot be held responsible for possible delays.

5.8 – Customer Confirmation and Responsibilities:

The customer agrees, declares, and undertakes that they will confirm this contract electronically for the delivery of the product subject to the contract, and in case of non-payment of the product price and/or cancellation of the payment in the records of the bank or financial institution for any reason, the seller's obligation to deliver the product subject to the contract will end. The customer also accepts, declares, and undertakes that they will not hold the seller responsible for any payments made by the bank or financial institution to the seller but failed due to unsuccessful code sent by the bank or financial institution.

5.9 – Inspection of Goods/Service:

Before receiving the product/service subject to the contract, the customer will inspect it; damaged or defective goods/services such as dents, breakages, torn packaging, etc., will not be accepted from the shipping company. The received goods/services will be deemed undamaged and intact. The obligation to protect the goods/service carefully after delivery belongs to the customer. If the right of withdrawal is to be exercised, the goods/service should not be used. The invoice must be returned.

5.10 – Security Measures for Credit Card Use:

If the customer and the credit card holder used during the order are not the same person or if a security vulnerability related to the credit card used in the order is detected before the product is delivered to the customer, the seller may request the customer to provide identity and contact information of the credit card holder, the previous month's statement of the credit card used in the order, or a letter from the bank stating that the credit card belongs to the cardholder. During the time it takes for the customer to obtain the requested information/documents, the order will be suspended, and if these requests are not met within 24 (twenty-four) hours, the seller has the right to cancel the order.

5.11 – Customer's Personal Information:

The customer declares and undertakes that the personal and other information given when becoming a member of the seller's website is accurate, and in case of any discrepancy in this information, they will immediately, in cash and at once, compensate all damages that the seller may suffer.

5.12 – Compliance with Legal Regulations:

The customer agrees and undertakes to comply with the provisions of the legal regulations while using the seller's website and not to violate them. Otherwise, all legal and criminal liabilities that may arise will entirely and exclusively bind the customer.

5.13 – Proper Use of the Website:

The customer cannot use the seller's website in any way that disrupts public order, contradicts general morality, harasses and bothers others, or for any unlawful purpose, and cannot engage in activities (spam, virus, trojan, etc.) that prevent or complicate others from using the services.

5.14 – Links to External Websites:

The seller may provide links to other websites and/or content owned or operated by third parties not under the control of the seller through its website. These links are provided for the convenience of the customer, and it does not imply any support for the website or the person operating the site, and it does not guarantee the information contained in the linked website.

5.15 – Violation of Contract Terms:

If a member violates one or more of the articles specified in this contract, the member will be personally responsible for the legal and criminal consequences of this violation, and the seller will be exempt from the legal and criminal consequences of these violations. Furthermore, if the matter is referred to the legal field due to the non-compliance of the member with the membership agreement, the seller reserves the right to claim compensation.

5.16 – Campaigns and Discounts:

The seller, at its sole discretion, may organize various campaigns for customers on its website at various times, with conditions determined by the seller. If the customer returns the products they purchased for any reason such as withdrawal, the cancellation of the campaign conditions by the seller for any reason will result in the cancellation of the discount amount/benefit enjoyed within the scope of the campaign, and this amount will be deducted from the refund payment to the customer.

5.17 – Multiple Campaigns on the Same Invoice:

If the customer is in a situation where they can benefit from multiple campaigns on the same invoice, the campaigns will not be combined, and the customer can only benefit from one campaign. The customer acknowledges, declares, and undertakes not to make any claims in such a situation.

5.18 – Modification of Campaigns:

The seller reserves the right to stop, update, and change the terms of campaigns announced on its website at any time. The customer should review the campaign conditions before each purchase from the website.

5.19 – Bank Campaigns and Payment Plans:

Your bank may organize campaigns and offer services such as applying a higher installment number than the one you selected or providing installment deferral. These campaigns are at the discretion of your bank, and if the seller is informed, information about the campaigns is provided on our pages. The total order amount will be divided into installments and reflected in your credit card statement by your bank from the statement date of your credit card. The bank may not distribute installment amounts equally to months, taking into account fractional differences. The detailed payment plan is at the discretion of your bank.

Article 6 – Right of Withdrawal:

The customer has the right to withdraw from the contract within 14 (fourteen) days from the delivery of the contracted product to themselves or the person/organization at the indicated address. To exercise the right of withdrawal, it is required to notify the SELLER by fax, email, or telephone within this period and the product must be unused, unwashed, undamaged, and the tags and cards on the product must not be removed. In case of exercising this right, a cargo delivery report indicating that the product has been delivered to the customer or the third person and the original invoice must be returned. The refund of the product price will be made to the CUSTOMER within a maximum of 10 (TEN) days after confirming the suitability of the product for return conditions by the SELLER. If the original invoice is not sent, VAT and any other legal obligations cannot be refunded. If the cargo fee of the returned product is made by the cargo company or companies specified on the SELLER's website, the cargo fee will be covered by the SELLER. If an unspecified cargo company is used, the shipping cost of the product will be covered by the CUSTOMER.

For all products in the bag and accessory category, no exchange or return is accepted. Due to the pandemic we are currently facing, this decision is made because appropriate hygiene conditions cannot be provided for bags and accessories, considering the importance we attach to your health.

In case of exercising this right:

a) The invoice of the product delivered to the third party or the CUSTOMER and the return form (if the invoice of the product to be returned is corporate, it must be sent together with the return invoice issued by the institution when returning. Return of order returns issued by institutions without an RETURN INVOICE cannot be completed.)

b) The box, label, packaging of the products to be returned, and, if any, with all standard accessories must be delivered complete and undamaged.

The CUSTOMER is obliged to return the product to the SELLER within a maximum of 7 (seven) days from the withdrawal.

If there is a decrease in the value of the goods due to the fault of the CUSTOMER or if it becomes impossible to return, the CUSTOMER is obliged to compensate the damages of the SELLER at the rate of his fault.

In cases where the withdrawal limit amount of the campaign issued by the SELLER is exceeded due to the exercise of the right of withdrawal, the discount amount enjoyed within the scope of the campaign is canceled.

In case the free shipping limit is below the SELLER due to the exercise of the right of withdrawal, the shipping cost is deducted, and the refund is made.

In cases where the CUSTOMER exercises the right of withdrawal or for various reasons, the product subject to the order cannot be supplied or in cases where a decision is made to refund the amount to the CUSTOMER due to the decisions of the arbitration committees, if the shopping is made with a credit card and in installments, the refund procedure to the credit card is explained below:

The Bank refunds to the CUSTOMER in installments based on how many installments the CUSTOMER purchased the product. After the SELLER pays the total product price to the bank at once, in the event of a refund to the credit card of the CUSTOMER for installment transactions made from the bank POS, the requested refund amounts for intervention parties are transferred to the accounts of the parties by the bank in installments. The installment amounts paid by the CUSTOMER until the cancellation of the sale will be reflected in the card every month as 1 (one) refund, if the refund date does not coincide with the statement dates of the card, and the CUSTOMER will receive the paid installments for the months as many months as the number of installments before the refund after the installments of the sale are over, and it will be deducted from its existing debts.

Article 7 – Rules and Conditions Regarding the Protection of Personal Data, Commercial Electronic Communications, and Intellectual-Industrial Rights:

7.1– The information that can be defined as personal data within the scope of the Law on the Protection of Personal Data No. 6698 such as the name, surname, email address, T.R. Identity number, demographic data, financial data, etc., belonging to the CUSTOMER, can be recorded, stored, used, updated, shared, transferred, and processed indefinitely/temporarily by Şeteks Tekstil San. Tic. Ltd. Şti., its affiliates, and third parties and/or organizations on behalf of the SELLER for the purpose of receiving orders, providing products and services, developing products and services, solving systemic problems, performing payment transactions, and -if approved in advance- used in marketing activities about orders, products, and services, updating customer information, managing and maintaining memberships, and performing distance sales contracts and other contracts between the CUSTOMER and the SELLER, and for the fulfillment of other contracts.

7.2– By Şeteks Tekstil San. Tic. Ltd. Şti., various promotional, advertising, communication, promotion, sales, and marketing communications related to all kinds of products and services may be made to the CUSTOMER for credit card and membership information, transactions, applications, via SMS/short message, instant notification, automatic dialing, computer, telephone, e-mail/mail, fax, and other electronic communication tools for commercial electronic communications purposes, in accordance with the current legislation. The CUSTOMER has accepted the sending of commercial electronic messages.

7.3– The necessary measures for the security of the information and transactions entered by the CUSTOMER on the website of the SELLER have been taken on the SELLER's own system infrastructure, according to today's technical possibilities, depending on the nature of the information and transaction. However, since these pieces of information are entered from devices belonging to the CUSTOMER, the responsibility for protecting them from unauthorized access, including viruses and other harmful applications, lies with the CUSTOMER.

7.4– The CUSTOMER can contact the SELLER through the specified communication channels and request the cessation of data usage-processing and/or communications at any time. Upon the clear notification of the CUSTOMER regarding this matter, personal data processing and/or communications will be stopped within the legally maximum period; furthermore, if desired, information that must be legally preserved and/or possible except for information is deleted from the data registration system or anonymized in a way that cannot be identified.

7.5– The CUSTOMER may apply to the SELLER at any time and obtain information regarding personal data processing operations, persons to whom they are transferred, correction of incomplete or incorrect information, notification of the corrected information to relevant third parties, deletion or destruction of data, objection to the emergence of a result against the CUSTOMER as a result of the analysis of data by automatic systems, and redress for damages suffered due to the illegal processing of data.

7.6– All intellectual and industrial rights and proprietary rights regarding any kind of information and content related to the Internet Site, as well as their regulation, revision, and partial/full use; except those belonging to third parties according to the agreement with the SELLER; belong to Şeteks Tekstil San. Tic. Ltd. Şti.

7.7– Regarding all kinds of information and content accessed from other sites through the Internet Site; their privacy-security policies and terms of use are valid, and the SELLER is not responsible for any disputes that may arise or negative consequences.

Article 8 – Default and Legal Consequences:

8.1– In the event that the CUSTOMER defaults in transactions made with a credit card, the CUSTOMER accepts, declares, and undertakes that they will pay interest within the framework of the credit card agreement concluded between themselves and the cardholder bank and be liable to the bank. In this case, the relevant bank may apply to legal remedies; it may request the CUSTOMER to pay the expenses incurred and the attorney's fee, and in any case, in the event of the CUSTOMER's default due to the debt, the CUSTOMER accepts, declares, and undertakes to pay for the damage and loss suffered by the SELLER due to the delayed performance of the debt.

Article 9 – Evidence Agreement and Competent Court:

In the resolution of any disputes that may arise from this Agreement and/or its implementation, the records of the SELLER (including records in magnetic media such as computer-sound records) constitute conclusive evidence. The parties agree that, in disputes arising from the implementation and interpretation of the Agreement, the Consumer Arbitration Committees where the residence of the CUSTOMER and the SELLER is located, within the monetary limits determined within the framework of the legislation, and in cases exceeding these limits, the Consumer Courts where the CUSTOMER and the SELLER reside will be competent.

Article 10 – Effect:

If the payment for the order placed through the website is realized, the CUSTOMER will be deemed to have accepted all the terms of this Agreement. The SELLER is obliged to make software adjustments to ensure that orders cannot be placed without obtaining confirmation that this Agreement has been read and accepted by the CUSTOMER on the website.

SELLER:

Business Name: Şeteks Tekstil San. Tic. Ltd. Şti.

Address: Ihlamur Cad. No:14 NOSAB / BURSA